Shipping Policy

Updated: 04/13/2026

CPAP Cloud, Inc.

Shipping Overview

CPAP Cloud offers free standard shipping on orders over $99 within the United States.

We ship orders using major carriers, including:

• USPS
• UPS
• FedEx

Expedited shipping options (e.g., Next Day or 2-Day) are available at an additional cost and are not eligible for free shipping.

Order Processing

• All orders are processed and shipped from our facility in Burbank, California
• In-stock orders placed before 3:00 PM (PST) are typically processed the same business day
• Orders placed after 3:00 PM or on weekends/holidays will be processed the next business day

In some cases, items may ship directly from our suppliers.

Delivery Timeframes

Most standard shipments arrive within 2–10 business days, depending on location and carrier.

Please note:

• Delivery timeframes are estimates only and are not guaranteed
• Once an order has been shipped, delivery is the responsibility of the carrier

CPAP Cloud, Inc. does not guarantee transit times and is not responsible for delays caused by carriers, weather, or other unforeseen circumstances.

Shipping Confirmation

Once your order has shipped, you will receive an email confirmation with tracking information.

Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address.

• The “Ship To” address must be a valid, deliverable U.S. address
• CPAP Cloud, Inc. is not responsible for delays or delivery issues caused by incorrect or incomplete addresses

Lost, Stolen, or Delayed Packages

• Once a package is marked as delivered by the carrier, CPAP Cloud, Inc. is not responsible for lost or stolen packages
• If a package is delayed or missing, customers should contact the carrier directly using the provided tracking number
• We will assist in filing claims when appropriate, but resolution is subject to the carrier’s policies

Additional Notes

• Shipping times may be affected during high-volume periods or holidays
• Certain items may require additional processing time
• CPAP Cloud, Inc. reserves the right to update this policy at any time