Privacy Policy

CPAP Cloud, Inc.
Effective Date: 04/13/2026

 

1. Introduction

CPAP Cloud, Inc. (“CPAP Cloud,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit cpapcloud.com or use our services.

By using our website, you consent to the practices described in this policy.

 

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Email address
• Mailing address
• Phone number
• Account login information

Health & Prescription Information

• Prescriptions
• Sleep therapy-related information
• Equipment needs

Insurance Information

• Medicare and/or insurance details (when applicable)

Payment Information

• Billing address
• Payment method details (processed securely via third-party providers)

Technical & Usage Information

• IP address
• Browser type
• Device information
• Website usage activity

 

3. Sensitive Personal Information

We may collect sensitive personal information, including health-related and insurance data, strictly for the purpose of:

• Fulfilling orders
• Verifying prescriptions
• Processing insurance or Medicare claims
• Providing customer support

We do not use sensitive personal information for purposes beyond those permitted by law.

 

4. How We Collect Information

We collect information when you:

• Place an order
• Create an account
• Submit a prescription
• Contact customer support
• Interact with our website

We may also collect information automatically through cookies and analytics tools.

 

5. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Verify prescriptions and insurance eligibility
• Provide customer service
• Improve our website and services
• Send order updates and service-related communications
• Send marketing communications (where permitted)
• Comply with legal and regulatory requirements

 

6. Sharing of Information

We may share your information with:

Service Providers

• Payment processors
• Shipping carriers
• IT and hosting providers
• Customer support platforms
• Analytics providers

Healthcare & Insurance Partners

• For prescription verification and claims processing

Legal Requirements

• When required by law, subpoena, or regulatory obligations

Business Transfers

• In connection with a merger, acquisition, or sale

We do not sell or share your personal information for cross-context behavioral advertising.

 

7. HIPAA Notice

Certain health information we collect may qualify as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

To the extent applicable, such information is governed by HIPAA and not by this Privacy Policy.

 

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze site usage
• Personalize your experience

We may also use third-party tools such as analytics and heat-mapping software to understand user behavior.

You can control cookies through your browser settings.

 

9. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal and Medicare requirements
• Resolve disputes
• Enforce agreements

 

10. Your Privacy Rights (California Residents)

If you are a California resident, you have the right to:

• Request access to your personal information
• Request deletion of your personal information
• Request correction of inaccurate information
• Limit use of sensitive personal information
• Opt out of sale/sharing (we do not sell or share data)
• Not be discriminated against for exercising your rights

To exercise your rights, contact us at:

Email: policy@cpapcloud.com
Phone: 818-875-2020

 

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption (SSL) and secure data storage.

However, no system can be guaranteed 100% secure.

 

12. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13.

 

13. Email Communications

We may send you emails regarding:

• Orders and account activity
• Customer service updates
• Promotions (if opted in)

You may unsubscribe from marketing emails at any time.

 

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

 

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

 

16. Contact Information

If you have questions about this Privacy Policy:

CPAP Cloud, Inc.
1516 N. San Fernando Blvd. #101
Burbank, CA 91504

Email: policy@cpapcloud.com
Phone: 818-875-2020